Wuthering Waves is a beautifully developed game that has received extensive testing from players around the world. But it’s not uncommon to run into a few bugs along the way. If you’ve encountered a bug in WuWa, here’s how to report it.
How to file a bug report in Wuthering Waves
Before reporting a bug, make an extensive log of when and how did you encounter it. Some errors only trigger during certain events, so try to remember what Search or action you performed and what time it happened to make it easier for the developers to determine the exact cause of the problem.
Additionally, take detailed screenshots (preferably not too cropped) or videos help illustrate the situation. If your video attachment is too large, you can upload it to a platform (such as Google Drive) and include the link in the bug description, but remember to check sharing permissions first.
Submit a report in the game
Go to the terminal either by clicking the ESC button or the icon at the top right of the screen. click on reaction to access the customer support page. You can submit questions to the customer service team directly when they are online. Otherwise, submit a ticket using the options above the chat:
- Report – For bug reports and any other issues you may have encountered. No problem is too small to solve!
- Feedback – For any suggestions you may need to improve the WuWa experience.
- Payment and Purchase – Section dedicated to concerns about your existing and potential purchases, currency conversions, etc.
File a report when you can’t get into the game
In the event that your problem prevents you from logging into the game, you can contact the customer service team directly through two means: the launcher or email.
If you’ve managed to download WuWa but are struggling to log in, you can file a bug report via the emergency customer service desk on the launcher. Click the headset icon at the top right of the launcher to launch the bug report page. Remember that this page is for bug reports only-if you would like to send comments, then do so via the in-game ticket.
If you are unable to download the game, your last resort is to contact WuWa customer service directly via their official email: (email protected). Try including (Bug Report) in the subject line to make your concern easier to identify.
What bugs can be reported in Wuthering Waves?
You are welcome to report any issues you encounter while playing Wuthering Waves! In addition to any breaking bugs, you can also report graphical errors, misspelled text, awkward grammar, jumpy character movements, and anything else you think may have been an overlooked error.
You can also submit questions about payments and purchases, which has a dedicated section on the customer service page. Finally, if you have feedback to improve your WuWa journey, please submit it through the feedback section to help the developers gain insight into the player experience.
For more on WuWa, check out our guide on Wuthering Waves: Which server should you play on? here in Pro Game Guides.
